Refunds and Returns Policy for Ebony Trends
Effective Date: 28/06/2024
At Ebony Trends, we strive to provide high-quality products and services to our customers. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the procedures and terms for returning products and requesting refunds.
1. Returns
Eligibility for Returns
- You have 30 calendar days from the date you received your item to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Hair extensions and hair care products must not be opened or used due to hygiene reasons.
Non-Returnable Items
- Gift cards
- Some health and personal care items
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [insert customer service email or phone number] to request a return authorization.
- Provide your order number, details of the product, and reason for return.
- Once your return is authorized, we will provide you with a return shipping address.
- Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Ship the item to the return address provided. We recommend using a trackable shipping service or purchasing shipping insurance.
2. Refunds
Eligibility for Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Refund Process
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- You will be notified via email once the refund has been processed.
Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
3. Exchanges
If you need to exchange an item for a different product, please contact us at 0214315871. Exchanges are subject to product availability and the same conditions as returns.
4. Shipping Costs
Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Incorrect or Damaged Items
- If you received an incorrect or damaged item, we will cover the return shipping costs. Please contact us immediately at schola@ebonytrends.ie for assistance.
5. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Ebony Trends
8 Barrack street, Co. Cork, Ireland
schola@ebonytrends.ie
0214315871
Thank you for shopping at Ebony Trends. We appreciate your business and are committed to providing you with the best possible service.
